Reservations
Reservations are not required but recommended especially during the Holidays and Summer time. After you receive confirmation of requested visits; download a service request, print, sign and leave with payment prior to the first visit.
Payment
We accept serveral forms of payment, including: checks, cash, and all major credit cards. If paying by credit card, please inform us when you make your reservation. An invoice will be sent by email and credit card payment will be processed through a secure website. Instructions will accompany the payment request. Checks should be made out to Pampered Pet Sitters and left on the kitchen counter with the service request form.
Cancellations
Cancellations for pet sitting visits must be made a minimum of 24 hours prior to scheduled service. You will be charged for any scheduled visits that fall within a 24 hour period of cancellation. Dog walking customers may cancel anytime prior to service, including the day of service. Provided we have not shown up at your home, your dog walking visit will be credited to another day.
Sick pets
Sick should be under the supervision of a professional veterinarian. We will not schedule visits to pets who are known to be ill; however, we will gladly provide service to pets who simply require medication or have special requirements, such as elderly pets.
Consultations
A free consultation is conducted for all new Clients prior to the start of service. This consult allows me to become familiar with you and your pets as well as to set up your customized pet sitting service. I ask that you have the required forms filled out to the best of your ability prior to our meeting so we can review them togeather. Please allow at least 30 minutes for the initial consultation, which enables me to:
- Meet you and your pets
- Review the Client Service Agreement, Veterinary Release and Pet information sheets
- Get detailed information about caring for your pets and your home
- Review policies and services
- Arrange your pet sitting schedule and services needed
- Pick up a house key if I am going to your home for pet visits
This initial consultation also enables you to meet me and ask any questions you may have about the services provided At the end of the consultation, you will provide me with a key to your home (for pet visits) and make payment arrangements.
There is an addional fee of $10.00 if I have to return for the forms and key.
Damages
I am not responsible for damages or loss to your home beyond my control. For example, leaks, electrical problems, acts of nature, burglary. In such situations I will attempt to contact you immediately before taking action to resolve the problem.
Damage by Pet to Others
Client will be responsible for all medical expenses and damages resulting from an injury to myself (pet sitter) or other persons, by Client’s pet(s). Client agrees to indemnify, hold harmless, and defend me (pet sitter), in the event of a claim by any person injured by Client’s pet(s). In the event that another animal is bit by Client’s pet(s) or exposed to any disease or ailment from Client’s pet(s), it will be Client’s responsibility to pay all medically related costs and damages incurred by the “Victim” pet(s) owners.
Destruction by Pets
Most often destruction by pets happen when the pet is lonely or bored, but there may be other triggers as well. I will make all attempts to limit such actions. I am not liable for damage done to clients home by pets. In the event your pets soils the carpet, floor or furniture I will strive to clean the areas to the best of my abilities.
Medical Emergencies
If a client’s pet(s) become ill while under my care, client authorizes Shannon Cole to transport ill pet(s) to their veterinarian. Every effort will be made to contact client or client’s emergency contact to approve any emergency treatment recommended by the veterinarian (unless otherwise stated in the veterinarian release form.) I recommend that clients keep their credit card on file with their Vet should emergencies happen. Clients are responsbile for payment of all medical bills.
